There are different ways in which you can get in touch with the web hosting company whose services you’re using, but the one that you’ll always find irrespective of which company you select is a ticketing system. It’s the easiest channel of communication for a variety of reasons. In the event that no technical support team member is free at the moment and they’re all occupied, a telephone call may not be replied to, but a ticket will invariably be received. Plus, you can copy/paste large bits of info without worrying about typing errors, and if a given problem needs more time to be fixed or a number of responses must be exchanged, all the information will be in the exact same location, so either party can always see the comments added by the other one. The negative side of using tickets to get in touch with your web hosting provider is that they are often separate from the web hosting platform, so if you need to supply information or to adhere to directions, you’ll need to use no less than two different admin interfaces and this number can increase if you would like to manage a number of domains. Additionally, lots of web hosting companies respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting for a reply.