There are different ways in which you can get in touch with the web hosting company whose services you’re using, but the one that you’ll always find irrespective of which company you select is a ticketing system. It’s the easiest channel of communication for a variety of reasons. In the event that no technical support team member is free at the moment and they’re all occupied, a telephone call may not be replied to, but a ticket will invariably be received. Plus, you can copy/paste large bits of info without worrying about typing errors, and if a given problem needs more time to be fixed or a number of responses must be exchanged, all the information will be in the exact same location, so either party can always see the comments added by the other one. The negative side of using tickets to get in touch with your web hosting provider is that they are often separate from the web hosting platform, so if you need to supply information or to adhere to directions, you’ll need to use no less than two different admin interfaces and this number can increase if you would like to manage a number of domains. Additionally, lots of web hosting companies respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting for a reply.
Integrated Ticketing System in Website Hosting
With a website hosting from our company, you’ll never have to sign out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can quickly access any trouble ticket whilst you’re browsing through your website files or fine-tuning various settings. The ticketing system is being monitored 24/7/365 by our client service staff and the response time is maximum one hour, but it rarely takes more than 20 minutes to get assistance. In contrast to some hosting providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you need and ask for info in relation to any technical or billing issue. Furthermore, you can read a selection of help articles, which will help you solve the most commonly encountered obstacles on your own.
Integrated Ticketing System in Semi-dedicated Servers
In case you have opened a semi-dedicated server account with our company and you want to touch base with our client service team members, you’ll be able to send a support ticket directly from your Hepsia Control Panel instead of going through an entirely different tech support platform like you’ll have to do with the vast majority of hosting providers on the marketplace. Our integrated ticketing system will permit you to submit a new ticket without hassles and to browse through older tickets using an intelligent search filter. Besides, you’ll be able to check the applicable knowledge base articles that our system will offer you based on the category that you pick for your new ticket. You can perform all of the aforementioned operations without signing out of your Hepsia Control Panel at any moment, which implies that if you bump into any issue or have an inquiry, you can get in touch with our support engineers and resolve the problem in question in less than sixty minutes via one platform.