A live chat is a real-time method of communication between a hosting company's support crew and its customers. It is an efficient method to get some info about the hosting services or get some problem resolved because you are speaking with a live representative. The benefits of using a real-time chat service rather than calling or opening a trouble ticket are the reduced chance of errors at the time you exchange info like usernames or domain names, the quicker response time because the communication is live plus the fact that you don't have to stay on the chat all the time - you'll be able to do something else entirely while the agent investigates the issue in question. In addition, you can become a part of a live chat room from any computer that is connected to the Internet, avoiding the telephone costs that you'll have to pay when you're calling to another country.
Live Chat Support in Website Hosting
Together with the phone and ticket support, we offer live chat support as well. You are able to get in touch with us every day, which includes holidays and weekends, and we will give you more info about the website hosting that we provide in case you are not a customer yet, or about basic and billing questions when you already have an account. Although for solely technical matters you have to open a ticket to our technical support team, since such issues will need extra time to be dealt with, you can still get in touch with us through the live chat for some tech details. To give you an example, we are able to assist you to set up an e-mail address in your e-mail client or troubleshoot a variety of issues, saving you a long time. Even when our phone lines are already off for the day, you'll be able to speak to a live person.
Live Chat Support in Semi-dedicated Servers
We provide you with live chat support as part of our services, which means that whenever you have any questions for our semi-dedicated servers, you will be able to speak with our customer care team at any time no matter if you have already purchased your account or not. Generally, the chat service is for pre-sales, billing and general questions and issues, still we can help you with many tech questions as well. We can help you choose the right package for your websites in case you do not have an account yet, we can respond to all of the billing questions or concerns you may have or we can help you with installing your new email address on your computer or smartphone - all the abovementioned will be done promptly as our live chat service is accessible all day long, each and every day. Every time you need assistance, you'll be able to talk with a representative and save a long time.