If you ever face a problem with your website and are incapable of resolving it, ask the respective web hosting company’s support team to assist you to bring the website back online. A speedy solution would be the best scenario, but a lot of companies reply within twenty four hours and even more, particularly if you are dealing with a reseller. Even if your problem can be swiftly sorted out, your website may not work correctly or may not be reachable at all for a longer period of time, so you may lose potential customers because it’s highly unlikely that anybody would be happy to go back to a site that is inoperational. This is why, you need to make sure not only that you can get in touch with your hosting company, but also that they can reply and assist you in a timely manner. If an app update doesn’t proceed as planned or if you delete something mistakenly, for example, the site must be fixed quickly in order to prevent long inaccessibility.
One-Hour Response Guarantee in Website Hosting
With a website hosting
from our company, you can just forget about waiting around for hours, or even a whole day, to receive an answer to an e-mail or a customer support ticket. Irrespective of when you contact us, we’ll assist you within no more than 60 minutes with any technical or pre-sales questions that you might have. In fact, our actual reaction time scarcely ever exceeds twenty-thirty minutes. Since we’re available to you 24 hours a day, 7 days a week, 365 days a year, you will always receive assistance in a timely fashion and we understand just how vital that is in the e-world. As soon as you contact us, we’ll answer your questions. In case you bump into any technical problem, we will resolve it instead of you, or we’ll provide you with all the required information if there’s something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you post a trouble ticket via your hosting Control Panel or write an email relating to your semi-dedicated server
, you will obtain a response within maximum 60 minutes. You can contact us whenever you like in regard to billing, general or technical matters and due to the fact that we will be at your disposal 24x7, you will invariably obtain help in a timely manner. Depending on the particular question or issue, we’ll supply you with more information, resolve the predicament if it’s been caused by something within our reach or instruct you on what actions to take if you need to update a certain setting for an Internet app that we cannot access. You can forget about waiting around for a day for each single reply. In fact, in most cases we reply to tickets and emails within 20-25 minutes max.