If you have ever had a website hosting account in the past or you've dealt with any other online service, you're probably well aware from personal experience that for a lot of things it is better to talk to a live person on the telephone instead of exchange support tickets or e-mail messages. In order to find out more about a particular service before you buy it or when something small needs to be done, for instance, it will be much easier and a lot faster to do it in real time. When you're able to seek the advice of representatives by phone, it's also very likely that you are working with a real hosting provider, not just a reseller. The level of support that you can get on the phone may differ between different providers - from standard issues to expert technical support. Typically most providers supply pre-sales assistance and 1st level telephone support, while more complex technical issues are managed through e-mail and tickets.
Phone Support in Website Hosting
All of our website hosting plans offer telephone support fourteen hrs a day even on public holidays, which means that if you don't have an account yet, you will be able to phone us and find out more about our services or whether we'll meet the system requirements for your websites. For your benefit, we have local phone lines in the U.S.A., the United Kingdom and Australia, so you are able to contact the telephone number that is nearer to you. In case you are an existing customer, we will assist you in a timely manner with any kind of general and billing matters and with various technical issues in order to save you time and efforts - we acknowledge the fact that in some cases it is more convenient to consult with a live person and get things done right away. Certainly, some matters cannot be managed over the phone, so if this is the case you will have to take advantage of our ticketing system.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server packages that we offer feature real-time phone support for 14 hours a day. In case you're not sure which plan will be appropriate for your web sites, you'd like to learn more about the package's specifications or you need any other kind of information about our services, you're able to call any of the local numbers which we have in the U.S.A., the UK and Australia and our support representatives will help you. In case you already have an account, you are able to get in touch with us about sales and general issues, although we are usually able to help with a number of technical issues as well. For entirely tech troubles you will need to use our integrated ticketing system where the correspondence between you and our tech support crew will be in one place, which is the better option if your issue requires additional time to be dealt with or it needs to be escalated to our sysadmins.