Being able to communicate with your website hosting supplier whenever you have any questions or experience any issues is important and how fast they'll reply and take action is often essential, particularly if your web site is business-oriented, as longer downtime often means losing prospective customers. The support solutions are, in addition a way to distinguish genuine providers from resellers. The second in most cases answer only to e-mail messages or support tickets and you'll need to wait for a whole day or longer in order to receive an answer. In case your trouble needs several replies, you could end up losing days to get a basic problem solved. When you use a legitimate and trustworthy hosting provider, you should be in a position to contact the support team anytime and receive an instant reply no matter what the issue or the question is - customer, pre-sales or tech one.
24/7 Customer Support in Website Hosting
We provide you with 24/7 customer, billing and tech support for all of our website hosting
. Even if you aren't our client yet and you have questions, we can assist you in a timely manner and supply you with the necessary information, so as to give you the choice to make an informed decision when you get a new hosting account. We're available at any time, including holidays and weekends, and we provide numerous means of communication to contact us - phone, live chat, e-mail messages and support tickets. To make things easier for you, we now have multiple telephone numbers around the world, therefore you are able to call the one which is closer to you. The maximum response time for the emails and your tickets is 1 hour. The regular response time is no more than 15-20 minutes, so you can forget about waiting for several days to get assistance for any task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Servers
We know how crucial it is to get quick help, particularly when your site is not working effectively for whatever reason. All our semi-dedicated servers
include 24/7 customer and tech support, so in case anything comes up, you are able to use plenty of ways to get in touch with us - telephone line with multiple local numbers around the world, live chat, email messages and support tickets. The first two options are for pre-sales, billing and basic issues, so that in case you don't have an account yet, for example, you're able to find additional details for our solutions, or we will help you with less demanding technical issues. The other two methods are for solely technical problems or anything that is more time-consuming considering that it's more convenient to follow the communication between you and our tech support crew. The warranted maximum response time for them is just 1 hour, the regular one - 15-20 min, therefore you will not need to wait for a whole day in order to get support like you may need to do with other service providers.
24/7 Customer Support in Dedicated Servers
If you aquire a dedicated server
through our company, you'll be able to get in touch with us anytime using several channels and the maximum time that you'll have to wait for a response is approximately one hour, so you can forget about waiting an entire day. Our customer and technical support service is present 24/7 no matter if it is a holiday or a weekend and we can help you with anything related to the apps that are pre-installed on the server. To get in touch with us about a tech issue, you will be able to open a ticket through the Help section of your billing Control Panel or you can send us an email. If you have any basic questions or you'd like to know more about our website hosting services before you order, you can employ our live chat or you can call one of the local phone numbers that we have in various countries worldwide. If you need support for third-party software that you can't set up or run efficiently, you'll be able to add the Managed Services upgrade to your current package and our sysadmins will assist you.