Customer Support Channels
A One–Hour Ticket Response Time Guarantee
We offer a 60–minute response time warranty for each trouble ticket or e–mail that you submit to our client care staff. We’ll quickly respond to all common inquiries and forward right away the case to our system administrators if any additional assistance is needed. If you take advantage of the Optional Admin Services package, we’ll carry out any of the included server management tasks at a time that has been discussed with you beforehand.
A Topflight Customer Care Service
- We’ll be at your disposal 24x7 to respond to any queries that you may have pertaining to our Web Site Control Panel or any of the apps that we have pre–installed for your convenience on the server. In case you also require support handling server admin procedures, you can check out our Optional Admin Services package, which includes data backup disk storage space, OS updates on a weekly basis, server monitoring and rebooting services, plus problem troubleshooting and software installation services.
An Easy–to–Navigate Help Area
We have provided the Web Site Control Panel with a detailed knowledge base, which includes in–depth explanations of all its features and functions. In addition, we have created exhaustive video tutorials that will further instruct you how to carry out a particular task or solve a typically encountered issue. All the instructional articles and the tutorial videos are readily reachable from each Web Site Control Panel section via the Videos and Help buttons located in the upper right corner.